Loop FAQ

Can customers submit feedback without an account?

Yes. Guests can submit via the public portal or widget, depending on your settings and plan.

Where do I embed the widget?

Copy the snippet from Share / widget settings and paste it on your product site. Preview the widget from the same settings page.

How do I invite teammates?

Use Platform Team (or Loop’s invite step). Workspace admins share the same Get started checklist for v1.

What’s the difference between sample and real feedback?

Sample posts are seeded with source: import. Real posts from widget/portal/admin count toward activation.

How do email notifications work?

Admins get product alerts (new feedback, comments, etc.) via Resend. Manage topics under Loop Settings → Notifications or the email preferences link in any Loop email.